State Farm® Insurance Agent Kristi Kiernan

"Thank you kindly for the five star review Renee! We truly appreciate your recommendations and trust in our exceptional service for your customers. We look forward to serving you and your customers again soon."

"Thank you for your amazing 5-star review! We're delighted to hear that Jami provided excellent assistance and helped you save hundreds of dollars. We pride ourselves on having exceptional staff members who go above and beyond to meet our customers' needs. If there's anything else we can do to assist you, please don't hesitate to let us know. We appreciate your support!"

"Hi Alex-Thank you for the 5 star review and sharing your positive feedback about Vincent! I'm glad to hear that he was understanding, easy to work with, and committed to providing the best service for you. It's great to know that he followed up and took the time to understand your auto insurance needs, ultimately winning your business. I will make sure to pass on your kind words to Vincent. "

"James, we sincerely appreciate your generous feedback! It's fantastic to know that you had an excellent experience with our customer service. Your support means a lot to us, and we're equally thrilled to have you as part of the State Farm family. Thank you once again for your kind words!"

"Hi Jim, thank you for taking the time to share your positive experience with our agency! We are thrilled to hear that you found our service to be excellent and that we provided you with professional and solid insurance coverage for your home, business, and vehicle. We take pride in delivering high-quality service without taking any shortcuts. Your recommendation means a lot to us, and we greatly appreciate your trust in our agency. If you have any further insurance needs or if there is anything else we can assist you with, please don't hesitate to reach out. Thank you once again for your kind words, and we look forward to continuing to serve you in the future!"

"I apologize for any distress caused and I empathize with your current sentiments. Regrettably, by the time I had the opportunity to return your call, you had already posted a review and transferred your policies to various agencies. However, I would like to take this moment to address your concerns. During your call to our office, you expressed your frustration and made it clear that you had already made up your mind about canceling your insurance and switching to another provider. You specifically requested that my team members refrain from investigating or assisting in resolving the issue. Additionally, you mentioned your intention to leave negative reviews. Nevertheless, we took the initiative to contact an underwriting manager to address any potential errors on your policy, as we were previously unaware of any such issues. It is worth noting that no changes have been made to your policies within our office. As a fellow business owner, I am taken aback by these unfounded accusations. You did not afford our office the opportunity to review or rectify the situation. Throughout the many years you were our valued customer, we consistently delivered exceptional customer service. It is unfortunate that our relationship has concluded in this manner. "

"Aegis Arising-Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you love Kristi Kiernan & staff, and we appreciate your loyalty and trust in our services. It's wonderful to know that we have consistently provided you with fast, knowledgeable, and professional service across multiple insurance policies, companies, and properties. Meeting your expectations is always our top priority, and your recommendation means a lot to us."

"JJ-Thank you so much for your incredibly kind words and for being a loyal customer for over two decades. We truly appreciate your trust in our team and are thrilled to hear that we have consistently met your insurance needs. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you and your family. We look forward to continuing to provide you with exceptional service for many more years to come. Should you ever need any assistance or have any questions, please don't hesitate to reach out to us. We're here to help!"

"RL-I'm sorry to hear about the negative experience you had with our office yesterday. Regrettably, I, Kristi, was unable to answer or make calls at the time you reached out. However, our team consists of competent professionals who are licensed and worked diligently to address your issue. Please understand that we must adhere to State Farm and State Law regulations when it comes to policy changes and additions. I apologize once again for any dissatisfaction you may have experienced."

"Thank you for your positive review! We're delighted to hear that Jami provided excellent service and helped you find great savings for your family. We're thrilled to have you as a new State Farm customer and we look forward to continuing to provide you with a 10/10 experience!"

"Hi Vinny! Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience obtaining auto insurance with Kristi Kiernan Agency. Should you ever need any further assistance or have any questions, please feel free to reach out to us. We are always here to help!"

"Thank you, Michael, for your wonderful review! We're thrilled to hear that you had a great experience with our customer service. Our office staff takes pride in being accommodating and ensuring that all your requests are met. We appreciate your kind words and hope to continue providing exceptional service to you in the future."

"Thank you for the 5 star review Pierre. We are happy to assist you with your renters and auto insurance needs! "

"Thank you Amanda so much for your wonderful review of our insurance agency! We're thrilled to hear that you had a positive experience with us. Providing excellent service and meeting the needs of our customers is our top priority, so it's great to know that we were able to meet your expectations. If there's anything else we can do to assist you or if you have any more questions, please feel free to reach out. We appreciate your feedback and look forward to serving you in the future!"

"Dear Melissa, I recently came across your review of our business and I must say, I am disappointed to hear about your negative experience. However, upon reading your review, I noticed some inaccuracies that I felt compelled to address. Firstly, you mentioned that our customer service was rude and unhelpful. I want to assure you that we prioritize excellent customer service and have trained our staff accordingly. In fact, we have received numerous positive reviews praising our team's attentiveness and professionalism. We take great pride in assisting our customers and it is disheartening to hear that you did not have a similar experience. Mutual respect between customers and team members are of utmost importance. Secondly, our industry is regulated by the state insurance commission and we can’t go outside of these rules and regulations. While I understand this frustrating, we must abide by these to avoid legal repercussions. This is true for all carrier in the insurance industry. State Farm has 24 hours 7 days a week customer service and encourage all clients to use our services as often as needed. Sometimes situations can’t be rectified and documents can’t be produced immediately. However, all documents are sent out upon the original policy issuances. If this large policy booklet is needed to be resent, it can take a bit of time to be created and sent out again. Once again, I apologize for any inconvenience or dissatisfaction you may have experienced even though I feel that this situation is out of our control. "

"Thanks so much for your 5 star review. We are always happy to assist, and are so glad our claims partners and our technology made the claims process an easy one."

"Thank you so much for your 5 star review. So glad to have you as a client. "

"Thank you for the 5 star review Icylene! It is our pleasure to assist you and David with your insurance needs all these years! Congrats to you both on the new home. :)"

"Thank you for the awesome 5 start review Jaclyn! We appreciate you taking the time to let us know how we are doing. We look forward to many more years of providing you great customer service!"

"Thank you for the 5 star review Judy! We are very grateful that you signed up with our agency. We look forward to providing you great customer service for many years to come."

"I am very sorry for your experience with us and I deeply apologize for any errors. I will be calling to discuss with you. I do appreciate you sharing your frustration, as it allows me to make the necessary changes to improve each customer’s experience."

"Thank you for the awesome review Greg! We are very grateful that you signed up with our agency. We look forward to providing you great customer service for many years to come."